If you haven’t received a shipping confirmation email, please check your spam or junk folder first. If it's not there, ensure the email address you provided during checkout is correct. If you still can’t find the email, please contact us at customercare@foug.ae Our team will assist you in tracking your order and ensuring you receive all necessary updates.

You should receive a confirmation email immediately after completing your purchase. If you haven’t received it, please check your spam or junk folder. If it’s not there, ensure the email address you provided during checkout is correct. If you still can’t find the email, please contact us at customercare@foug.ae.
Our team will be happy to confirm your order and provide you with the necessary details.

You can easily update, delete, or add new addresses by logging into your FOUG account and going to the "My Profile" section. If you need to change the address for an order that has already been placed, please contact us immediately at customercare@foug.ae or call us at WhatsApp Customer Care. If your order hasn't been processed or shipped yet, we will update the address for you.

You can check the status of your order by logging into your FOUG account and going to the "My Orders" section. Additionally, once your order is ready for packing and delivery, you will receive a tracking number via email. Use this tracking number to monitor your order's progress.

As soon as you place an order, we begin processing it immediately. For deliveries within the UAE, the order is usually processed and delivered within 24 hours. For international orders, please refer to our shipping policy for more detailed information on delivery times: FOUG Shipping Policy.

To make changes to your order before it has been shipped, you will need to cancel the current order and place a new one. Please contact us as soon as possible to request a cancellation. You can reach us via WhatsApp Customer Care or email us at customercare@foug.ae
We will assist you with the cancellation process and help you place a new order.

If you need to correct the phone number for your shipment, please contact us as soon as possible. You can update your phone number by reaching out via WhatsApp Customer Care or by emailing us at customercare@foug.ae. If your order has not yet been processed or shipped, we will update the phone number for you. If the order is already in transit, please contact the delivery service directly to make any changes.

Yes, you can cancel your order before it has been processed or shipped. Please contact us as soon as possible to request a cancellation. You can reach us via WhatsApp Customer Care or email us at customercare@foug.ae
If your order has already been shipped, we may not be able to cancel it, but we can assist you with our return process if needed.

If you receive a damaged or incorrect item, please contact our customer care team at customercare@foug.ae or via WhatsApp Customer Care as
soon as possible. Make sure to provide your order number, a description of the issue, and, if possible, photos of the damaged or incorrect item. We will review your request and get back to you within 24 hours with the next steps to
ensure a quick resolution.

No, we do not have a physical shop. FOUG is an online luxury goods store, allowing you to shop for high-end bags, shoes, accessories, and clothing from the comfort of your home. We offer worldwide delivery and ensure a seamless shopping
experience for our customers.

Once your order is dispatched, you will receive a link and a tracking number via
email or SMS to track your shipment. You can use this information to monitor the status of your delivery directly through the courier companies we work with.
If you have any further questions or need assistance, feel free to contact our customer care.

For detailed information about our shipping policy, please visit the following link: FOUG Shipping Policy. This page provides comprehensive details about shipping rates, delivery times, and other related information. If you have any questions or need further assistance, feel free to contact our customer care team.

Yes, we offer worldwide shipping! FOUG provides free delivery to all countries.
Delivery times may vary depending on the destination, but we aim to ensure a smooth and timely delivery experience for all our customers.

For information on our return policy, please visit the following link: FOUG Return Policy. This page provides all the details you need about returns and refunds.

If you receive an incorrect item, please contact our customer care team at customercare@foug.ae or via WhatsApp Customer Care as soon as possible. Provide your order number, a description of the issue, and, if possible, photos of the incorrect item. We will review your request and arrange for the correct item to be sent to you or process a return if necessary. Our team will guide you through the next steps to resolve the issue promptly.

 For a return to be processed smoothly, we request that items be returned in their original packaging. This helps ensure that the item remains in good condition during transit and meets our return policy requirements.

There could be several reasons why your coupon code is not valid:

Expiration Date:

Check if the coupon code has expired.

Minimum Purchase Requirement:

Ensure that your order meets any minimum purchase amount required by the coupon.

Applicable Products:
Verify that the coupon is applicable to the items in your cart. Some codes are only valid for specific products or categories.

One-Time Use:
If the coupon is a one-time use code, it may have already been used.

Correct Code Entry:
Double-check that the code is entered correctly, including any special characters or case sensitivity.

If you have verified these points and your coupon code is still not working, please contact our customer care team at customercare@foug.ae or call us at WhatsApp Customer Care for further assistance.

Currently, we do not offer cash on delivery as a payment option.

We accept the following payment methods:

• Credit/Debit Cards
• Apple Pay
• Tabby
• Tamara

Secure Payment Processing
At FOUG, we prioritize the security of your payment information. Our website uses advanced encryption technology and secure payment gateways to safeguard your personal and financial data, ensuring a safe and protected transaction every time. We continuously monitor and update our systems to maintain the highest standards of security, so you can shop with confidence.

We often restock sold-out items, except when the collection has ended for the season. If a product is no longer available and it's from a seasonal collection, it may not be restocked. However, if the item is part of our regular inventory, we typically aim to replenish it.

To ensure you select the correct size, please refer to our size guide available on our website. You can find it on each product page or under the "Size Guide" section in the main menu. The size guide provides detailed measurements for different sizes to help you choose the best fit.

If you need additional
assistance or have specific sizing questions, feel free to contact our customer
care team at customercare@foug.ae or call us at WhatsApp Customer Care . We’re here to help you with any sizing concerns you may have.

To register on our website, follow these steps:

Visit Our Website:

Go to FOUG's website.

Create an Account:

Click on the "Sign Up" or "Register" button, usually located at the top right corner of the homepage.

Fill in Your Details:

Enter your name, email address, and create a password,

Subscribe to Our Newsletter:

By subscribing to our newsletter, you will receive updates about new arrivals, promotions, and exclusive offers.

Go to the Login Page:

Visit the login page on our website.

Click on "Forgot Password":

You’ll find this option below the login fields.

Enter Your Email Address:

Provide the email address associated with your account.

Check Your Email:

You will receive a password reset link in your email. Click on this link to create a new password.

 Log In to Your Account:

Visit our website and log in to your account.

Go to Account Settings:

Navigate to the "Account" or "Profile" section.

Select "Address Book" or "ManageAddresses":

Look for an option to manage your addresses.

Add a New Address:

Click on the "Add New Address" button and enter your address details.

Edit or Delete Existing Addresses:

To modify or remove an existing address, select the address you want to change and make the necessary updates.